We all have times when we find it difficult to make ends meet. The rising cost of living means that households across the North West are feeling the pinch more than ever.
Whatever the reason, if you’re finding it difficult to pay your water bill, the message from United Utilities is to give them a call so they can help.
Affordability manager Jane Haymes said: “We really don’t want our customers to worry about their water bill so please get in touch if you’re having payment difficulties. We have lots of ways to make your bills more affordable but it’s important you speak to us so we know you’re having problems and can recommend the best way to help.”
United Utilities has a number of financial support schemes available including:
- Back on Track scheme: if you’re either receiving benefits or on a low income and finding it difficult to pay your bill following a recent change in financial circumstances, this scheme can reduce the amount you have to pay.
- WaterSure: if you have a water meter, receive benefits and use a lot of water due to illness or having a large family, the company can cap your annual bill regardless of how much water you need to use.
- Help to Pay: receiving Pension Credit? If so you can apply to have your bills reduced and save up to £199 a year compared to the average bill amount.
- Payment Break: if you have a low income and are struggling with your bill payments due to losing your job or having to pay out for an unexpected household emergency, you can delay your bill payments for an agreed period of time.
You can get in touch with the affordability team by calling 0800 072 6765 or visit unitedutilities.com/difficulty-paying-bill and complete the online form.
Cheaper with a meter!
Switching to a water meter could also reduce your bill. If your home has more bedrooms than people it’s likely you’ll make a saving compared to your existing fixed bill. The company will fit them for free and the majority of customers who switch save at least £100 a year. You have two years to trial the meter and during that time the company guarantees you won’t pay more. Visit unitedutilities.com/meters for details.